VIDEO CALL EVENT FAQ
Is there a limit to how many albums I can purchase?
- There is no limit to how many albums one customer can purchase in one order.
Will I get a full set of 6 SubK Shop Exclusive Photocards if I purchase 6 albums?
- If 6 albums are purchased in the same order, different member photocards are guaranteed (only while inventory per member lasts).
When will the albums purchased during the Video Call Event entry period be shipped?
- Any album(s) purchased during the entry period (except winners’ orders) will start shipping approximately Thursday, November 20, 2025.
Winners' prizes + their orders (if applicable) will start shipping approximately Monday, November 24, 2025. If a winner has ordered more than one album, the signed album will be shipped with the rest of their order(s) once we receive the signed albums from the artist's end after the Video Call Event (if there is a delay with the shipment of the signed albums, the other albums may ship first).
All shipping dates are subject to change depending on when the albums/photocards are received from Korea.
Can I cancel or request an exchange for any orders placed within the Video Call Event entry period?
- We will not be able to accommodate any cancellations, refunds, or exchanges for orders placed within the Video Call Event entry period.
When will the winners be announced?
- Winners will be announced on Wednesday, November 12, 2025, 8:00PM PST (U.S. Pacific Time).
Please note, the Video Call Event Prize has no retail value, is non-transferable, non-assignable, and is not redeemable for cash.
How many winners will be selected, and how will they be selected?
- There will be 15 winners per member, 90 winners total selected for this event. Winners for this event are selected randomly among the total number of eligible entries received, and not by the number of albums purchased or any other factors. While we encourage genuine fans of the artist to enter, we do not ask or require participants to share their personal social media platforms for vetting purposes as this would run the risk of bias and discrimination when randomly choosing winners. With that said, while we do not conduct any sweeps of social media accounts, if a threat is made online in relation to our event or artist and it is brought to our attention, we are obligated to investigate and take the appropriate action, if necessary.
What is a “potential winner”?
- All winners that are announced on our website are considered “potential winners” until they are verified and confirmed to not be in violation of our Official Rules. Our verification process includes, but is not limited to, signing an affidavit, providing valid identification, checking on reports/complaints, etc. Submitting an entry is done at the entrant’s discretion after fully reading, understanding, and accepting the terms in our Official Rules. If a potential winner does not seem to comply with the Official Rules, and if we have enough time before the respective Video Call Event, we may choose an alternative winner.
Will there be a translator present?
- Yes, there will be an English translator present.
What happens if a winner behaves inappropriately during the video call?
- If a call is deemed inappropriate in any way, shape, or form, it will be terminated immediately and the participant will be disqualified and banned from future Video Call Events. There is strict protocol put in place for these types of events and calls are monitored by staff members and artist management on-site, so please be assured that if a participant were to say or do anything inappropriate, the call would be cut and necessary action would be taken.
※ Please keep in mind that while we cannot control or police what people say on their social media or elsewhere, we also do not condone cyberbullying, harassment, or harmful language/threats (joke or not) directed towards potential winners, the artist, our brand, or our team members. This type of treatment and language directed towards SubK Shop will not be tolerated in any circumstance, and we will be seeking legal counsel and taking action to the fullest extent of the law.
※ Please remember that when you enter our Video Call Events, you are agreeing to abide by our Official Rules. It is vital that when you make the conscious decision to enter for our events, you are committing to the responsibility of reading through all of the rules and understanding the terms of the sweepstakes on an individual basis.