FAQ

 

 

WHAT ARE SHIPPING TIMES AND COSTS?

[NOTICE : SHIPMENT DELAY] Due to COVID-19, please note that there will be extreme delays in order processing. As such, delivery times will not be guaranteed. We apologize for any inconvenience and appreciate your patience and understanding.

     

    Orders are typically processed and shipped within 2-3 business days (4-5 days when we have high volumes of orders).

    Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped, you will receive a shipping confirmation that contains the tracking details.

    If we are unable to process your order due to inaccurate or incomplete payment/shipping information, your order processing may be delayed.

    WHAT PAYMENT METHODS CAN I USE?

    SubK Shop accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

    HOW CAN I GET MY MISSING AND/OR DEFECTIVE ITEM(S) REPLACED?

    Please send us an unboxing video of the package that you received from beginning to end - from the moment you open the box and unwrap each item, to the point where you can point out the missing items (album inclusions or extra items that should have been received), the damaged and/or defective part of the album/product.

    Unfortunately, we will not be able to replace/exchange items without the unboxing video.

    Please email the video to ASK@subkshop.com including your order number and they will help you to resolve the problem.

    Pre-loader