Refund policy

[ CHANGES TO EXISTING ORDERS ]

PLEASE NOTE THAT WE MAY NOT BE ABLE TO ACCOMMODATE SOME ADJUSTMENT REQUESTS FOR ORDERS INCLUDING CERTAIN PRODUCTS OR COLLECTIONS, SO MAKE SURE TO READ EACH PRODUCT PAGE CAREFULLY.

If you would like to make any changes to an existing order that has not been fulfilled/shipped (shipping address, contact info, version, etc), please email ask@subkshop.com with your First and Last Name, Order Number, and Details of Edit Request.

Please be aware that email address, shipping address, and item version/member changes are the only possible updates that we can make. If you would like to add/remove items from your order or change your billing address, you will have to cancel your order and place a new order with the items you want. (See Return & Exchange and Cancellation Policies below.)

For orders that are placed separately, even if they are under the same customer info, they will be shipped separately. If you would like multiple orders to ship together, you will need to email ask@subkshop.com and make a request to combine them.

[ RETURN & EXCHANGE POLICY ]

AN UNBOXING VIDEO (DETAILS BELOW) IS STANDARD PROTOCOL FOR ANY OF OUR MERCHANDISE INQUIRIES. PLEASE ALWAYS FILM AN UNBOXING VIDEO IMMEDIATELY AFTER RECEIVING YOUR ORDER TO ENSURE YOU HAVE VIDEO PROOF OF ANY POTENTIAL ISSUES!

YOU MUST CHECK THAT YOU HAVE RECEIVED ALL THE CORRECT ITEM(S)/VERSION(S) BEFORE UNWRAPPING THE PRODUCTS.

IF A PRODUCT IS VISIBLY DAMAGED/DEFECTIVE/INCORRECT ON ITS EXTERIOR, PLEASE DO NOT UNWRAP THE PRODUCTS.

If you have received a damaged, defective, or incorrect item(s), or are missing an item(s), please email ask@subkshop.com with the following info within 7 days of when the shipment was marked as delivered by the courier: First and Last Name, Order Number, Explanation of Issue, Unboxing Video**, and Preference of Resolution (refund, exchange, or replacement of missing item(s)).

** An Unboxing Video is standard protocol for any of our merchandise inquiries. A proper Unboxing Video records the package that you received and the contents inside from beginning to end UNEDITED - from the moment you open the box and unwrap each item (unless there are visible, exterior damages/defects to the items), to the point where you can point out the missing item(s) (e.g, album inclusions or extra items that should have been received), incorrect item(s), or the damaged and/or defective item(s). Please be aware that we will not be able to assist you with your inquiries until we receive an Unboxing Video.

For damaged/defective/incorrect item(s), our team will review the details, and once you are approved for a return/exchange, our team will send you a prepaid return label for the item(s) being returned/exchanged. Upon receiving the returned item(s), our team will review and issue immediate assistance in the form of: full refund (cost of returned item and shipping cost), store credit, or ship out a replacement -- whichever solution fits the reason for return/exchange.

For products with visible, obtrusive exterior damages/defects** and/or incorrect item(s)/version(s) received, please contact us first and DO NOT UNWRAP/UNSEAL/OPEN the product. In these cases, if the product is unwrapped/unsealed/opened, we will not be able to accept/honor your return/exchange request.

** As stated on individual product pages, the outer box/case/sleeve/cover of an item is made for protecting the product underneath. Damage (crushing/tearing/puncturing), spots, scratches, flaws, discoloration, etc. may occur due to the nature of the material or during the manufacturing/packaging/delivery process and cannot be a reason for exchange or return. Any fine spots, scratches, flaws, or textural conditions that cannot be seen/identified from a 30cm distance cannot be a reason for exchange or return. Due to the thin paper material of magazines, some corners may naturally curl, bend, fold, or slightly tear during packaging/delivery and cannot be a reason for exchange or return.

For missing items, instead of a return, we will review the Unboxing Video and issue a full refund (if item is out-of-stock) or send a new shipment out as soon as possible.

If you wish to return an item(s) because you changed your mind or no longer need/want it, you must email us with your request within 7 days of when the shipment was marked as delivered by the courier, as long as it is in its original condition and packaging. If your item is not in its original condition, or if you email us after it has been more than 7 days since your shipment was marked as delivered by the courier, only partial refunds can be provided. As this is a personal decision, you will be responsible for shipping charges for this process and a return label will not be provided.

Please email ask@subkshop.com before shipping the returned item to let us know that you are sending back the item so that our team can keep an eye out for the package. Once the item is received back in the warehouse, our team will examine the item to conclude the condition of the product and issue the refund (minus shipping fees) within 5~7 business days. Refunds will be issued back to the original form of payment used for purchase, and typically takes about 3~5 business days for the refund to fully process, but may vary per bank.

RETURN ADDRESS:
SUBK SHOP
ATTN: RETURNS
12617 HOOVER ST,
GARDEN GROVE, CA 92841

PLEASE NOTE: Each product may have its own return/exchange policy that is different from our general return policy which will be listed on the individual product page, in which case, the policy of that specific product will supersede our general policy.

[ CANCELLATION POLICY ]

PLEASE NOTE THAT WE MAY NOT BE ABLE TO ACCOMMODATE CANCELLATION REQUESTS FOR ORDERS INCLUDING CERTAIN PRODUCTS OR COLLECTIONS, SO MAKE SURE TO READ EACH PRODUCT PAGE CAREFULLY.

If you wish to cancel an order that has not been fulfilled/shipped, you can request to do so by sending an email to ask@subkshop.com. Please include your First and Last Name, Order Number, and Reason for Cancellation in the email.

Returns & Exchanges Policy subject to change without notice.