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Are you a voracious consumer of K-pop music and goods? 

Do you strive to contribute to the bigger picture process of helping your favorite K-pop artists?

 ✦

Want to be a part of our mission in giving each and every one of our global customers their "OMG, IT'S HERE!" moment?

Under the umbrella of SubKulture Entertainment, SubK Shop is a Los Angeles-based, fast-growing E-commerce site, specializing in K-pop albums and merchandise.

Join the SubK Shop team in bringing K-pop a little closer to fans across the world by applying to one of the roles below today!

We're seeking ambitious, big thinkers who are as passionate about producing results as they are about K-pop, K-entertainment, and the E-commerce space, and who are community-minded, driven self-starters that thrive in a fast-paced environment. Prospective team members must exemplify EXCELLENT communication (both written and verbal) and organizational skills, possess the ability to prioritize and work independently with minimal supervision, and demonstrate a problem-solving approach.

** Please note that you will only receive an email response if you've been selected to move onto the next round of the hiring process.

** Check back periodically for newly available positions/internship opportunities!

 



[ MARKETING ASSISTANT ]

The Marketing Assistant plays an essential role in collaborating with the Marketing Associate and assisting the Sr. Manager. The Marketing Assistant must love all things marketing and social media and be a natural multi-tasker. This team member will aid in leading and managing the marketing team’s efforts on cultivation of a global online brand identity, sales-driven campaign initiatives, content creation, and strategic marketing to provide our audience with an immersive brand experience. Our ideal candidate has past assistant and/or relevant experience, up-to-date knowledge of K-pop, K-entertainment, and current trends in effective marketing, social media/online communication, and content, has a keen eye for detail and branding, and is excited about finding ways to drive value with the SubK Shop team. This is a FULL-TIME role with a hybrid schedule of remote and on-site days at our Anaheim office location.

 KEY RESPONSIBILITIES 

  • Aid in the management of the daily operations of the marketing team, which includes, but is not limited to: management of social media accounts, organization of marketing calendar and deliverables, and staying on top of project timelines
  • Strategize innovative, non-traditional ways to fuel multi-platform audience growth and brand affinity, build brand awareness, and improve user experience
  • Support the development, execution, and management of marketing and community-driven initiatives, sales-driven campaigns, creative content, product launches and events/activations
  • Project management of events, sweepstakes, sponsorships, partnerships, and brand awareness/marketing campaigns; must be able to assist the Sr. Manager and also independently manage own projects as assigned
  • Monitor, analyze, and provide reporting of social trends, activity, and sentiment as well as campaign performances to track program efficacy and successes
  • Work with marketing and design teams to conceptualize branded ads, as well as place and monitor digital and social media ads
  • Be a voracious consumer of K-pop and K-entertainment and actively identify content to leverage for promotional use; assist in content sourcing, producing original branded/promotional content for digital and social, and publishing/distribution
  • Coordinate messaging and copy for social channels, email newsletters, branding decks, and promotional assets
  • Collaborate closely with internal teams on creative concepts and ideas for campaigns, asset creation, and delivery to ensure quality in communication of SubK Shop’s brand
  • Manage PR and in-house gifting, including, but not limited to: managing PR materials, maintaining gifting logs and inventory, prepping, packing and shipping product
  • Research, build, and update influencer, press, media, and brand databases
  • Nurture community through meaningful interaction and building relationships with consumers
  • Assist with administrative duties including, but not limited to: organizing department activities, meetings, and presentations, compiling meeting materials and scheduling reminders, sorting, collating, mailing, and other functions which may pertain to other departments, and provide any support within the office as needed


 QUALIFICATIONS 

  • 2+ years professional experience within marketing and/or social media required
  • Bachelor's degree required (in related field preferred)
  • Available for full time work (hybrid of remote & in-office)
  • Must have your own laptop and reliable transportation for in-office work days
  • Avid consumer of digital and social content with a passion for K-pop and K-entertainment
  • Social media savvy, critical-thinker, and a team player who also excels as an individual contributor
  • Superb, confident verbal and written communication skills
  • Excellent work ethic, ability to balance multiple projects at once, and not afraid to wear multiple hats
  • Exceptional organizational and tracking skills, high attention to detail, and ability to prioritize and adapt in a fast-paced environment
  • Flexible, motivated self-starter who is high-energy, positive, collaborative, creative, and solution-minded
  • Readiness to work outside standard business hours when necessary, including weekends
  • High level of computer competency
  • Proficiency in Microsoft Office and Google Suite


     PLUSES 

    • Bilingual Korean/English skills (fluent or native)
    • Experience in e-commerce, sales, advertising, copywriting, digital marketing/ads, film/photography, and/or video editing
    • Adobe Creative Cloud (Photoshop, Illustrator, Premiere, After Effects, etc.)
    • Google Analytics, Optimization, and SEO
    • Shopify


     REQUIRED APPLICATION MATERIALS 

    • Resume (PDF)
    • Cover Letter (optional)


    Please email the above material to 
    admin@subkshop.com with "2022 Marketing Assistant Application" in the subject line.

     


    [ MARKETING ASSOCIATE ]

    The Marketing Associate plays an essential role in aiding the Marketing Assistant and Sr. Manager. The Marketing Associate must love all things marketing and social media and be a natural multi-tasker. This team member will support the marketing team’s efforts on cultivation of a global online brand identity, sales-driven campaign initiatives, content creation, and strategic marketing to provide our audience with an immersive brand experience. Our ideal candidate has up-to-date knowledge of K-pop and K-entertainment and current trends in effective marketing, social media/online communication, and content, has a keen eye for detail and branding, and is excited about finding ways to drive value with the SubK Shop team. This is a FULL-TIME role with a hybrid schedule of remote and on-site days at our Anaheim office location.

     KEY RESPONSIBILITIES 

    • Aid in the daily operations of the marketing team, which includes, but is not limited to: management of social media accounts, organization and management of marketing calendar and deliverables, and staying on top of project timelines
    • Assist in strategizing innovative, non-traditional ways to fuel multi-platform audience growth and brand affinity, build brand awareness, and improve user experience
    • Support the development, execution, and management of marketing and community-driven initiatives, sales-driven campaigns, creative content, product launches and events/activations
    • Assist with project management of events, sweepstakes, sponsorships, partnerships, and brand awareness/marketing campaigns
    • Assist in monitoring, analyzing, and providing reporting of social trends, activity, and sentiment as well as campaign performances to track program efficacy and successes
    • Be a voracious consumer of K-pop and K-entertainment and actively identify content to leverage for promotional use; assist in content sourcing, producing original branded/promotional content for digital and social, and publishing/distribution
    • Assist in coordinating messaging and copy for social channels, email newsletters, branding decks, and promotional assets
    • Collaborate closely with internal teams on creative concepts and ideas for campaigns, asset creation, and delivery to ensure quality in communication of SubK Shop’s brand
    • Assist with management of brand PR and in-house gifting, including, but not limited to: managing PR materials, maintaining gifting logs and inventory, prepping, packing and shipping product
    • Assist in researching, building, and updating influencer, press, media, and brand databases
    • Assist in nurturing community through meaningful interaction and building relationships with consumers
    • Assist with administrative duties including, but not limited to: organizing department activities, meetings, and presentations, compiling meeting materials and scheduling reminders, sorting, collating, mailing, and other functions which may pertain to other departments, and provide any support within the office as needed


     QUALIFICATIONS 

    • 1+ year professional experience within marketing and/or social media OR internship in related field required
    • Bachelor's degree required (in related field preferred)
    • Available for full time work (hybrid of remote & in-office)
    • Must have your own laptop and reliable transportation for in-office work days
    • Avid consumer of digital and social content with a passion for K-pop and K-entertainment
    • Social media savvy, critical-thinker, and a team player who also excels as an individual contributor
    • Superb, confident verbal and written communication skills
    • Excellent work ethic, ability to balance multiple projects at once, and not afraid to wear multiple hats
    • Exceptional organizational and tracking skills, high attention to detail, and ability to prioritize and adapt in a fast-paced environment
    • Flexible, motivated self-starter who is high-energy, positive, collaborative, creative, and solution-minded
    • Readiness to work outside standard business hours when necessary, including weekends
    • High level of computer competency
    • Proficiency in Microsoft Office and Google Suite


       PLUSES 

      • Bilingual Korean/English skills (fluent or native)
      • Experience in e-commerce, sales, advertising, copywriting, digital marketing/ads, film/photography, and/or video editing
      • Adobe Creative Cloud (Photoshop, Illustrator, Premiere, After Effects, etc.)
      • Google Analytics, Optimization, and SEO
      • Shopify


       REQUIRED APPLICATION MATERIALS 

      • Resume (PDF)
      • Cover Letter (optional)


      Please email the above material to 
      admin@subkshop.com with "2022 Marketing Associate Application" in the subject line.

       


      [ CUSTOMER CARE ASSOCIATE ]

      The Customer Care Associate is an integral part of the Customer Support and Fulfillment team and plays an essential role in SubK Shop’s brand experience and customer satisfaction! This team member will help in ensuring that our customers have an excellent brand experience by processing/answering inquiries and troubleshooting any issues that may arise, between the point the customer’s order is received, to the “OMG, IT’S HERE!” moment when their package arrives at their doorstep, all the way until they unbox their purchases. Part-time and full-time roles are open for this position at our Anaheim office location!

      We're looking for a well-organized, responsible candidate with good writing and customer service skills. This role’s primary purpose is to ensure the effective implementation of quality customer care involving all pertinent customer service platforms, including providing support to the social media team. The Customer Care Associate will also work closely with and provide support to the fulfillment team as needed. This role is best for someone who is self-motivated and communicates well with our fans/customers in a friendly, courteous, and professional manner.

       PAY 

      • Starting at $18/hr (depending on experience)

       
       SCHEDULE 

      • Part-Time: min 10 hrs/wk
      • Full-Time: 35-40 hrs/wk (with the possibility of OT during heavy seasons)

       BENEFITS 

      • Part-Time: Employee Discounts
      • Full-Time: Paid Time Off, Paid Family/Medical Leave, Employee Discounts


       KEY RESPONSIBILITIES 

      • Support inbound fan and customer inquiries from start-to-finish via Email and Social Media platforms, in a timely manner.
      • Administrate FreshDesk or other similar Customer Service software (i.e. tagging inquiries, updating tickets, resolving tickets, writing/adding/updating scripts used by all staff).
      • Keep customer care FAQs and other relevant promotional information on sales channels (i.e. website, social media sales channels, etc) up-to-date.
      • Oversee day-to-day administration and completion of refunds, returns, and exchanges, while keeping in constant communication with the fulfillment team on the status of each inquiry/issue.
      • Communicate with USPS, UPS, DHL or other couriers to troubleshoot customer issues.
      • Support the fulfillment team when customer service tickets are up-to-date (i.e. receive incoming shipments, product inventory check, fulfill orders, etc).
      • Other projects and duties as needed and/or assigned

       QUALIFICATIONS 

      • Must be at least 18 years or older and authorized to work in the United States
      • Excellent written and verbal communication skills
      • Must be highly organized, detail oriented with an ability to multitask with strong problem-solving skills
      • Strong attention to detail.
      • Strong user of Google Doc applications (Word/Excel/PowerPoint)
      • Strongly prefer experience in Online Customer Service

       PLUSES 

      • Experience with FreshDesk or similar Customer Service software
      • Experience with Shopify
      • Bilingual English and Korean/Spanish language skills (a good percentage of our customer base are Korean or Spanish speakers)
      • Knowledge of K-pop

       REQUIRED MATERIALS: 

      • Resume (PDF)

      Please email the above material to admin@subkshop.com with "2022 Customer Care Associate Application" in the subject line.

       


      [ WAREHOUSE ASSOCIATE ]

      The Warehouse Associate is responsible for carrying out an array of basic warehousing, stock order, and packing/shipping duties! This role requires responsibilities such as, but not limited to: receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and organizing inventory. Part-time and full-time roles are open for this position at our Anaheim office location!

      Our ideal candidate is someone who has excellent work ethic and is detail-oriented, responsible, and hard-working! We're looking for a proactive team member who can expeditiously complete their work within a designated timeframe, while maintaining quality to meet company standards, demonstrate care in our procedures, and has a collaborative, strong team-oriented mindset.

       PAY 

      • $17~$20 (depending on experience)

       
       SCHEDULE 

      • Flexible schedule
      • Part-Time: 20-29 hrs/wk
      • Full-Time: 30-40 hrs/wk

       BENEFITS 

      • Part-Time: Employee Meals, Employee Discounts
      • Full-Time: Paid Time Off, Paid Family/Medical Leave, Employee Meals, Employee Discounts


       KEY RESPONSIBILITIES 

      • Offloading delivery trucks transporting merchandise into the warehouse.
      • Reading and deciphering work orders.
      • Locating and extracting merchandise from shelves and storage areas.
      • Confirming merchandise information matches that of the work order.
      • Inspecting the merchandise for damage, flaws, and irregularities.
      • Making boxes and packing the merchandise for delivery.
      • Transporting the packed items to the delivery trucks.
      • Adhering to state health and safety practices.

       QUALIFICATIONS 

      • Must be at least 18 years or older and authorized to work in the United States
      • Must be fully vaccinated
      • Ability to read and interpret written work orders.
      • Strong attention to detail.
      • Ability to lift boxes as needed (at least 20 lbs).
      • Ability to work in a loud environment.
      • Ability to stand or walk for up to eight hours a day.

       PLUSES 

      • Knowledge of warehousing procedures an advantage.

       REQUIRED MATERIALS: 

      • Resume (PDF)

      Please email the above material to admin@subkshop.com with "2022 Warehouse Associate Application" in the subject line.

       


      [ JUNIOR GRAPHIC DESIGNER ]

      We’re looking for a talented, energetic individual to join our team as a Junior Graphic Designer! This team member has a passion for producing quality content and is invested in creating innovative marketing for new products and services. This is a full-time role with a hybrid schedule of remote and on-site days at our Anaheim office location.

      Our ideal candidate has up-to-date knowledge of current trends in effective visual marketing, social media, and online communication, has a keen eye for detail and branding, and is excited about finding ways to drive value with the SubK Shop team.

       KEY RESPONSIBILITIES 

      • Aid in daily operations of the graphic design team, which includes, but is not limited to: creating visually stimulating graphic assets (website banner, social media graphics) for new/existing products, building and updating weekly newsletters, and staying on top of project timelines
      • Work closely with the marketing team to strategize on sales-driven campaigns, conceptualize on-brand visuals, and deliver any assets required for marketing purposes
      • Enhance and touch up basic product photos and videos
      • Be a voracious consumer of K-pop and K-entertainment and actively identify design trends to keep graphic assets visually appealing and up-to-date
      • Stay familiarized and up-to-date on specifications and requirements of different social media platforms
      • Work closely with the warehouse team to order/restock any packaging assets such as stickers and postcards
      • Assist with administrative duties including, but not limited to: organizing department activities, meetings, and presentations, compiling meeting materials and scheduling reminders, sorting, collating, mailing, and other functions which may pertain to other departments, and providing any support within the office as needed

       

       QUALIFICATIONS 

      • 1+ year professional experience within graphic design OR applicable internship in related field
      • A strong portfolio that highlights excellent typography, graphic design, and illustration skills - MUST show not only the final design but the process as well
      • Must be very experienced with Adobe Photoshop and Adobe Illustrator (any other design programs are a PLUS)
      • Must be at least 18 years or older and authorized to work in the United States
      • Available for full-time work (hybrid of remote & on-site)
      • Must have your own laptop and reliable transportation for on-site work days
      • Avid consumer of digital and social content with a passion for K-pop and K-entertainment
      • Social media savvy, critical-thinker, and a team player who also excels as an individual contributor
      • Superb, confident verbal and written communication skills
      • Excellent work ethic and time management skills, ability to balance multiple projects at once, and not afraid to wear multiple hats
      • Exceptional organizational skills, high attention to detail, and ability to prioritize and adapt in a fast-paced environment
      • Flexible, motivated self-starter who is high-energy, positive, collaborative, creative, and solution-minded
      • Readiness to work outside standard business hours when necessary, including weekends
      • Proficiency in Microsoft Office and Google Suite

       

       PLUSES 

      • Bachelor's degree in related field (in progress or complete)
      • Experience in visual identity design, product design, film/photography, and/or video editing
      • Experience in K-pop and K-entertainment design
      • Bilingual Korean/English skills (fluent or native)
      • Adobe XD, Adobe Premiere, Adobe After Effects, or any other 3D visualization software

       

       REQUIRED MATERIALS 

      • Portfolio
      • Resume (PDF)
      • Cover Letter (PDF)

       

      Please email all of the above materials to admin@subkshop.com with "2022 Junior Graphic Designer Application" in the subject line!

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