STRAY KIDS FAQ

1. WHAT ITEMS ARE BEING SOLD?

There are a total of 8 items being sold: Official Light Stick, Dad Hat, Long Sleeve Shirt, T-shirt (in black and white), Poster Set (9 total: 1 group, 1 per member), Polaroid Set (26 total: 2 group, 3 per member), and Strap Keyring (each sold separately).

2. DO THE PRICES INCLUDE TAX?

Yes, all prices are inclusive of tax.

3. WILL THE MERCH BE SOLD BOTH ONLINE AND AT THE VENUE?

Online orders are available for shipping only. No venue pickup. All shipping will occur after Wednesday, January 22, 2020. Shipping is available within the USA only.

Limited quantities available. Although merch will be sold at the venues, we highly recommend buying them online because all items may not be available for purchase at the venues.

Online sales will continue until Sunday, March 15, 2020, 5PM PST. For online orders, please pay attention to the processing and shipping times. Online orders are typically processed within 2-3 business days and shipped after processing.

4. WHEN WILL ONLINE SALES END?

Online sales will continue until Sunday, March 15, 2020, 5PM PST.

5. CAN I BUY MERCH ONLINE AND GET IT SHIPPED TO ME?

Yes. Online orders are available for shipping only. No venue pickup. All shipping will occur after Wednesday, January 22, 2020. Shipping is available within the USA only.

For online orders, please pay attention to the processing and shipping times. Online orders are typically processed within 2-3 business days and shipped after processing.

6. WHERE DO YOU SHIP TO?

Shipping is available within the USA only.

7. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Online orders are typically processed within 2-3 business days and shipped after processing.

8. WILL THERE BE A VENUE PICKUP OPTION?

There will be no venue pickup.

9. WILL MERCH PRICES BE THE SAME BOTH ONLINE AND AT THE VENUE?

Venue prices are slightly different from online pricing. Please see below!

10. CAN I USE MY CREDIT CARD TO PURCHASE AT THE VENUE?

No, venue purchases will be CASH ONLY.

11. WHICH ITEMS ARE OFFICIAL SEOUL MERCH ITEMS?

The Official Light Stick, Strap Keyring, and Polaroid Set are official Seoul merch. The Poster Set, Long Sleeve Shirt, and T-shirts are official U.S. tour merch.

12. WHAT ARE THE SIZINGS ON THE HOODIE, LONG-SLEEVES, AND T-SHIRTS?

Long Sleeve Shirts and T-shirts are available in S, M, L, XL, and 2XL.

* Long Sleeve Shirts and T-shirts are in men’s sizes.

13. WHAT SIZE IS THE POSTER? WILL IT BE ROLLED UP OR FOLDED WHEN SHIPPED?

The poster that is being sold will be approximately 11” x 17”. Shipped posters will be rolled up and sent in a tube.

14. WILL POSTER TUBES OR RUBBER BANDS BE PROVIDED IF WE PURCHASE A POSTER AT THE VENUE?

No, poster tubes will not be provided at the venue, but we will have rubber bands available if you request one.

15. DOES THE LIGHT STICK COME WITH BATTERIES INCLUDED?

No, the Official Light Stick does not come with batteries included.

16. WHAT KIND OF BATTERIES DO THE LIGHT STICKS REQUIRE?

The Official Light Stick requires three AAA batteries.

17. WILL ANY OF THE MERCH BE RESTOCKED ONLINE?

No, merch will not be restocked online.*

*Subject to change.

18. WHO CAN I CONTACT FOR MERCH INQUIRIES?

Please email ask@subkshop.com for any merch-related inquiries.