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SHIPPING DELAYS:

(Update as of 01.04.2021 - SubK Shop Shipping Delays) With the massive surge of COVID-19 cases and Los Angeles County quickly becoming the country's epicenter for coronavirus, our warehouse is down to its absolute minimum number of team members. We have decided to take extra precaution as we do not want to risk exposure and transmission, especially with workplaces remaining an area of growing concern, so there will be heavy delay with shipping for the time being. For those waiting for their orders to be fulfilled, we ask for your patience and understanding as our minimal staff work through these difficult times. Thank you.

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(Update as of 12.24.2020 - Courier Shipping Delays) With the increase in order volume during the busy holiday season and continued surge of COVID-19, order processing and shipping times may take longer than usual. USPS, especially, is experiencing heavy delays (varies per region), and couriers including UPS, FedEx, and DHL are not guaranteeing delivery times until further notice, so please keep this in mind when placing an order. You will receive an email notification as soon as your order ships. We appreciate and thank you for your patience and understanding.

Below are links to each courier's latest service alerts:

USPS
UPS
FedEx
DHL


ORDER PROCESSING & SHIPPING TIMELINE:

Once a product releases in Korea, it takes about 2-3 business days for it to arrive at our warehouse in the U.S. (if there are no unexpected delays). Upon arrival, order processing will begin.

Orders are typically processed within 2-3 business days (normal volume) if all items in the order are in stock. For high volume orders, it can take anywhere between 5-8 business days for processing. The shipping speed applies after the order has been processed.


USA TO KOREA SHIPPING:

[한국 배송문의] 한국배송의 경우, 웹사이트를 통해 가장 저렴한 UPS 해외배송을 선택하셔서 결제하시면 됩니다. 배송 주소는 꼭 한글로 작성 부탁드리며, 결제하신 UPS 해외배송비에서 실배송시 사용될 택배비용을 제외한 차액은 배송시 환불해 드리도록 하겠습니다. 택배배송은 한국에 실거주 하시고 개인통관번호를 보유하고 계신 고객님께만 가능합니다. 배송정보 작성시 개인통관번호는 "Company" 칸에 작성하시면 되며, 한국내 배송정보를 배송대행지 또는 실거주자가 아닌 정보(이름, 우편번호, 주소, 전화번호 등등)를 기입하실 경우, 화물의 분실 및 추가 관세 등등 불이익이 발생 할 수 있으며 해당 부분은 구매자 책임을 알려드립니다. 온라인 배송은 미국 로스엔젤레스에서 진행되며 미국>한국 택배배송 관련 문의는 ask@subkshop.com로 주시면 한국어 가능한 담당자께서 안내 드리겠습니다.

[Shipping to Korea] Regarding shipping to Korea, please choose the cheapest UPS international shipping option to complete your purchase and make sure that the shipping address is written in Korean. The amount difference between the UPS shipping fee paid at checkout and the actual Express shipping fee charged will be refunded at the time of shipping. The Express shipping service to Korea can only be utilized by customers who actually reside in Korea and have a Personal Customs Clearance Code (PCCC). When filling out your shipping address info, please include your PCCC in the "Company" field. If you submit shipping contact info (name, address, phone number, etc.) of trans-shipment proxy companies or non-Korean residents, packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the customer and SubK Shop will not be responsible for any loss, damage, or fees incurred. Online orders via the Express shipping service are shipped from Los Angeles, CA (USA). Any inquiries related to the USA>Korea Express shipping service can be emailed to ask@subkshop.com and a team member will be able to assist you further in Korean.


ORDERS THAT INCLUDE PRE-ORDER ITEMS:

If you place an order that includes one or more items that are in pre-order or back-order, shipping will occur once ALL items within that order are available to ship together, so please place separate orders if you would like in-stock items shipped sooner than any pre-order or back-order items.


FOR INTERNATIONAL (NON-U.S.) CUSTOMERS:

Import/customs duties, taxes, and charges are NOT included in the price of the item or shipping costs. Any additional import fees are the buyer's responsibility.


CHANGES TO EXISTING ORDERS:

We will not be able to edit existing orders temporarily through the rest of the holiday season due to the extra influx of orders and surging COVID-19 situation. We will bring this service back once the holiday season is over.

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